Frequently Asked Questions
Everything you need to know about bringing the House of Hackney spirit into your home.
Where are your products manufactured?
We are committed to British manufacturing; the majority of our wallpapers, fabrics, and home accessories are produced by specialist craftsmen right here in the UK to ensure the highest quality and a lower carbon footprint.
How can I order wallpaper samples?
Samples can be ordered directly from each product page. We highly recommend ordering a sample before committing to a full roll to see how the colors and textures interact with the unique lighting in your space.
What is your international shipping policy?
We offer worldwide shipping. Delivery times and costs vary by destination, but most international orders arrive within 5-10 business days via our carbon-neutral courier partners.
Can I return bespoke or made-to-order items?
As bespoke items, such as cut-to-measure fabrics and made-to-order furniture, are created specifically for you, they cannot be returned or exchanged unless they arrive faulty.
Are your wallpapers eco-friendly?
Yes, our wallpapers are printed using PVC-free, water-based inks on FSC-certified paper sourced from sustainably managed forests, reflecting our commitment to the planet.
Do you offer interior design consultations?
We offer complimentary 'Complimentary Decorating Consultations' both online and in our showrooms to help you curate your space with our signature prints and palettes.